Renti Rewards FAQs

Renti Rewards is New Zealand's first loyalty and benefits programme for renters. You earn points on rent and bond payments and redeem them for gift cards or cashback. Members also get exclusive partner perks and Rent Protection Cover. We're building more cover to protect what matters to renters. Stay tuned.

You earn 2 Renti Rewards points per dollar on rent and bond payments.

Any Mastercard or Visa, debit or credit. If your card earns its own rewards, like Airpoints or Hotpoints, you keep those too.

Rent Protection Cover pays one month's rent, up to $2,500, if you lose your job through involuntary redundancy. It's included with Renti Rewards at no extra cost.

A growing range of New Zealand merchants across groceries, dining, retail, entertainment and more. Check our website or the Renti app for the full list.

We collect what we need to run your account: your name, email, phone number and payment information. We share it with payment processors, insurance providers and partner merchants only as needed to deliver the service.

No. You receive rent exactly as you do today. Renti Rewards is a programme for renters.

First make sure you've got the latest version of the app from the App Store or Google Play, then close it and open it again. If that doesn't fix it, contact the Renti Rewards team at support@rentirewards.co or on 0800 468 230 and we'll help.

Download the Renti app and add your rental. You'll need your property manager's or landlord's name and bank account number, which is the same account you pay rent into now. It takes about five minutes.

Yes. Pay with an eligible Mastercard or Visa rewards card, such as an Airpoints, Hotpoints or Sharesies card, and you earn those rewards too. That's two reward streams from one payment.

Yes. There's a 1.99% processing fee on each rent or bond payment made through Renti Rewards, added on top of your payment.

Answer coming soon.

To earn bonus points with a partner merchant, simply pay using the same card linked to your Renti Rewards account. No vouchers, no codes: the points are applied automatically when you use your linked card.

No. Renti doesn't sell your personal data to third parties.

No. Renters sign up themselves in the Renti app. There's nothing for you to set up.

Chubb Insurance New Zealand Limited.

Check you've entered your card number, expiry date and CVC correctly, and that the name matches the card. If you're still stuck, contact us at support@rentirewards.co or on 0800 468 230.

Yes. You can add any rental address in New Zealand, whether or not your property manager or landlord uses Renti.

Answer coming soon.

Up to $2,500, covering one month's rent.

Yes. We're adding new partners all the time. Check the Renti app or our website for updates.

Under the Privacy Act 2020, you can ask to see and correct the personal information we hold about you. You can also ask us to delete it. Email support@rentirewards.co to make a request.

No. How a renter pays and which benefits they use is their choice.

Yes. It's the same 1.99% on debit and credit cards.

No. You earn Renti Rewards points on any Visa or Mastercard, debit or credit. If your card also earns its own rewards, you keep those as well.

Yes. The Renti app is available on iOS and Android. You manage your rental, track your points and redeem rewards in the app.

Answer coming soon.

You're eligible if you:

• are a New Zealand resident, aged 64 or under
• have been in permanent employment for at least the last six continuous months, working at least 30 hours a week
• work in a job based in New Zealand
• are a Renti Rewards member in good standing.

More than 45 NZ brands to choose from. The full list is in the Renti app.

We stop using it for marketing and programme purposes. We may keep some data where the law requires it.

You can earn up to 4 points per dollar when you spend with our partner merchants.

Paying your rent by card, points on every payment, partner offers and Rent Protection Cover.

You're still responsible for paying your rent on time under your tenancy agreement, however you choose to pay it.

Before each payment, we'll email you a reminder to make sure your card has enough funds or credit available. Keep an eye out for it, and top up if you need to.

If a payment fails:

1. Check the app. Make sure your card details are current and your card has enough funds or credit available.
2. Contact us straight away at support@rentirewards.co or on 0800 468 230. We'll look into what happened and help you get it sorted.

Your rewards move with you. Add your new rental in the app and your points balance comes too.

Answer coming soon.

You pay the way you do now, and the 1.99% applies to the full payment. You also earn Renti Rewards points on the full amount, and the benefits are yours.

There's a 30-day waiting period from when you join Renti Rewards. You can't claim for a redundancy that happens in your first 30 days.

No. You can redeem your points as soon as you earn them. There's no minimum or waiting period.

Yes. We partner with industry-leading payment providers to ensure your card details and personal information are protected at all times. We do not store your full card number. If you have specific questions about our security practices, reach out at support@renti.co or call 0800 468 230.

Answer coming soon.

After you've been out of work for 30 days. If you find a new job within 30 days of being made redundant, you can't claim.

No. Rent Protection Cover is included. We're building more cover to protect what matters to renters. Stay tuned.

Two ways: as cashback on purchases with our partners, or as gift cards from more than 45 retailers in the app.

Update your card details in the Renti app. Your points balance isn't affected.

Answer coming soon.

• Resignation, retirement or voluntary redundancy
• Dismissal for performance, misconduct or breach of your employment contract
• Casual, temporary, seasonal or fixed-term work
• Being let go at the end of a probation period
• Self-employment, including sole traders and contractors
• Jobs not based in New Zealand.

Yes. Bond payments processed through Renti Rewards earn the same rate as rent: 2 points per dollar.

Yes, at any time, in the Renti app under payment settings.

Answer coming soon.

Your cover ends.

Yes, at any time. If you do, it's your responsibility to arrange another way to pay your landlord or property manager, so your rent doesn't fall into arrears. Your points stay in your account and you can still redeem them, but Rent Protection Cover ends when you stop paying rent through Renti Rewards.

Yes. Points expire three years after the date you earn them.

Answer coming soon.